☆ How do I choose the character I want for my reward?
★ At the end of the campaign, a survey will be sent to you via BackerKit and you can make your plushie selection then.
Last updated: August 02, 2024 09:36
☆ How do I provide my shipping details?
★ At the end of the campaign, a survey will be sent to you via Backerkit and you can provide me with your shipping address.
Last updated: August 02, 2024 09:36
☆ Can I change my shipping details after I filled out the survey?
★ Of course! You will be able to edit your address through Backerkit anytime you want before the rewards arrive to me. I will also send a reminder to everyone to notify me of any address changes before I start shipping out the rewards.
Last updated: August 02, 2024 09:36
☆ Is the cost of shipping included in my pledge?
★ Shipping is NOT included when you pledge! You will be charged separately for shipping after the campaign is over via BackerKit. Shipping will be calculated based on your country and weight of the package. Please check the shipping section for price estimates.
Last updated: August 02, 2024 09:36
☆ Can I cancel or edit my pledge?
★ Yes, you can edit and cancel your pledge during the funding period. After the campaign has ended, you will not be able to cancel or edit.
Last updated: August 02, 2024 09:36
☆ Can I purchase the plushie or clothing separately?
★ Each character’s matching outfit cannot be purchased separately, and all character plushies come with their respective outfit.
Last updated: August 02, 2024 09:36
☆ Will these be available after the Kickstarter?
★ If there are any extras leftover, I will be putting them up in my Etsy store at a higher price and without the freebies. I don’t have any plans on restocking them once they’ve all been sold.
Last updated: August 02, 2024 09:36
☆ Can I return or refund my plushie?
★ All sales are final, and I do not accept returns or refunds. If there is an issue with your plushie, please message me ASAP.
Last updated: August 02, 2024 09:36
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.